Frequently Asked Questions
- How are products normally shipped?
Domestic US and Canadian shipments are normally via UPS Ground. International shipments are also normally via UPS although certain other carriers may be specified, for which there may be an extra charge.
- Can you ship to a PO Box?
No. UPS requires a physical address.
- Are all products within a bundle shipped together as one shipment?
Yes, unless a particular item is back-ordered in which case the back-ordered item will be shipped when available at no extra charge.
- Is it possible to specify the payment plan for online orders?
Not at this time. This must be ordered through our office (1-866-563-7326)
- Are any taxes applicable to your products?
Sales tax is added for destinations within the state of Pennsylvania.
- Can I request expedited shipping of my online order?
Yes, but it must be specified at the time of ordering.
- What shipping and handling charges are applied to my order?
Shipping and handling charges are dependent on the parcel weight and distance from our Pennsylvania shipping location. The charges are automatically indicated on the order form when the order is entered.
- Who can I contact with inquiries about my order, including a tracking number?
Once an order is processed for shipment the tracking number will be available on our shopping cart under the “Your Account” tab. For other questions please contact our office (1-866-563-7326).
- How long will it take to receive my order?
Orders are normally filled within two business days following the date of placement. Transit time to domestic US destinations from our eastern Pennsylvania location is normally 1-5 business days. Overnight and 2-day or 3-day options are available for most destinations at extra cost.